Order Processing

After payment confirmation and any necessary verification, orders are normally prepared within 2–4 business days. During holidays, promotions, or unusually high order volume, processing may take up to 5 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing time and carrier transit time are separate periods.

Estimated U.S. Delivery

Standard carrier transit to supported U.S. addresses is generally 10–15 business days after dispatch. Total delivery time includes both processing and transit.

Shipping Charges

Available methods and applicable charges are calculated and displayed at checkout based on your destination and available service. Review the shipping cost and final total before paying.

Fulfillment & Shipment Origin

Orders may be fulfilled from our facilities or designated partners, depending on inventory, product location, packaging needs, and destination.

The shipping origin may differ from the registered business address of Xiamen Xingpai Interactive Network Technology Co., Ltd. Items in one order may ship separately with different tracking numbers.

Tracking Your Order

After dispatch, available tracking information is normally sent to your checkout email address. A carrier may need additional time to record movement after a label is created.

The carrier may vary by product, fulfillment location, destination, and available service.

Address Changes

Check your name, address, apartment or unit number, postal code, and contact details before ordering. If you notice an error, email service@lorqavexia.com promptly.

We will make reasonable efforts to update the address before fulfillment begins, but changes cannot be guaranteed after processing or shipment preparation starts.

Reasonable reshipping costs may apply when an incorrect, incomplete, or undeliverable customer-supplied address causes a parcel to be returned and shipped again.

P.O. Boxes, APO/FPO & U.S. Territories

Availability depends on the product, destination, and carriers available at purchase. Supported options normally appear at checkout. If no shipping option appears, we may be unable to deliver to that address.

Delayed or Inactive Tracking

Temporary gaps can occur while a parcel moves between facilities, carriers, or shipping networks. If tracking remains inactive for an extended period or your shipment appears significantly delayed, contact us with your order number.

We will review available information and investigate with the carrier or fulfillment provider where appropriate.

Lost Shipments

Contact support if your parcel appears lost in transit. After reviewing tracking and shipment circumstances, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution where the loss is confirmed.

Delivered but Not Received

If tracking says “Delivered” but you cannot find your parcel, check the delivery area, mailbox, household members, reception, neighbors, and carrier where appropriate.

A delivered status does not automatically prevent review of a claim. Contact us with your order number if the package remains missing.

Damaged, Incomplete, or Incorrect Orders

Inspect your purchase promptly. Contact us within 7 calendar days after delivery if an item is damaged, defective, incomplete, incorrect, or materially different from its description.

• Provide your order number and a description of the issue.
• Include photographs or videos showing the product and problem.
• Include photographs of the exterior packaging and shipping label, where appropriate.

Once an issue attributable to us is confirmed, we will provide an appropriate replacement, refund, reshipment, or return solution without additional costs caused by that error.

Packaging may vary by an item’s shape, size, finish, and hardware. Minor material or finish variations are not necessarily defects. Material mismatches, damage, and significant differences from a listing will be reviewed through our order-issue procedure.

International Delivery & Import Charges

Lorqavexia™ primarily serves U.S. customers. Where other destinations are supported, available options appear at checkout.

Customs duties, import taxes, brokerage fees, or similar charges may apply. Unless checkout clearly states that these are included, charges imposed by a government, customs authority, carrier, or broker are generally the recipient’s responsibility.