Information We May Collect

Depending on how you interact with the store, we may process:

• Contact details such as name, email, telephone number where supplied, billing address, and shipping address.
• Order and transaction details such as order number, items purchased, totals, shipping details, transaction status, returns, and refunds.
• Account information where customer accounts are available.
• Information supplied to customer support.
• Device and website-usage information such as browser type, device type, IP address, cookie identifiers, and website interactions.
• Payment-related information needed by the checkout platform and payment providers to process a transaction.

How Information Is Collected

• Directly when you place an order, use an account, or contact us.
• Automatically through cookies, pixels, logs, and similar technologies.
• From the e-commerce platform, payment providers, carriers, fulfillment partners, and other providers involved in your transaction.
• From advertising, analytics, or marketing providers where enabled and permitted.

Why We Use Personal Information

• Process, verify, fulfill, and deliver orders.
• Send confirmations, shipment notices, and tracking information.
• Provide customer service and respond to inquiries.
• Review returns, refunds, disputes, and payment questions.
• Detect and prevent fraud, misuse, and security incidents.
• Maintain, troubleshoot, analyze, and improve the shopping experience.
• Personalize content or provide marketing communications where permitted.
• Meet applicable legal, accounting, tax, regulatory, and recordkeeping obligations.
• Establish, exercise, or defend legal claims.

Cookies & Similar Technologies

The store and supporting services may use cookies, pixels, logs, and similar technologies for website functionality, carts, preferences, analytics, security, fraud prevention, and advertising where applicable. Browser, device, and available privacy controls may let you restrict or remove certain cookies. Disabling necessary cookies may affect accounts, carts, checkout, or other functionality.

Service Providers & Disclosure

Information may be disclosed where reasonably necessary to operate the store, complete transactions, or provide requested services, including to:

• E-commerce technology providers, including Shopify where used.
• Payment processors, banks, and financial-service providers.
• Carriers and fulfillment partners.
• Customer-service and communication providers.
• Analytics, hosting, security, and fraud-prevention providers.
• Advertising and marketing providers where enabled and permitted.
• Professional advisers, insurers, auditors, and business service providers.
• Government, regulatory, or law-enforcement authorities where disclosure is required or permitted.

Information may also be disclosed in connection with a business sale, reorganization, merger, or transfer, subject to applicable law.

Sale, Sharing & Targeted Advertising

We do not rent personal information to unrelated third parties for their independent use. Depending on the advertising technologies enabled, some disclosures may be treated as a sale, sharing, or targeted advertising under certain U.S. state privacy laws even when no money is exchanged. Where applicable, eligible users can exercise available choices through the store’s privacy controls or by contacting service@lorqavexia.com.

E-Commerce Platform

Information necessary to operate the store and complete purchases may be processed by the e-commerce platform and its service providers under their respective privacy practices and legal obligations. Where Shopify is used, Shopify may process relevant information as part of providing its infrastructure and services.

Data Retention

We retain information for as long as reasonably necessary for transaction administration, customer support, accounting, tax, fraud prevention, dispute resolution, agreement enforcement, and applicable legal obligations. Periods vary by information type, purpose, and applicable requirements.

Your Privacy Rights

Depending on your residence and applicable law, you may have rights to:

• Request access to personal information.
• Correct inaccurate information.
• Request deletion of certain information.
• Receive a portable copy of certain information.
• Opt out of certain sales, sharing, targeted advertising, or profiling where applicable.
• Withdraw consent where processing relies on consent.
• Appeal certain privacy-request decisions where applicable.
• Exercise applicable rights without unlawful discrimination.

Rights are subject to legal exceptions and limitations. We may need to verify your identity and request before taking action.

Submitting a Privacy Request

Email service@lorqavexia.com with the subject Privacy Request. Describe your request and supply enough information to identify the relevant account or transaction. Do not send complete payment-card or banking information. Where permitted, an authorized agent may submit a request; we may ask for evidence of authority and verify your identity directly.

Marketing Communications

Unsubscribe using the option in promotional emails or by contacting us. Necessary transactional messages about orders, payments, shipments, returns, refunds, security, or support may still be sent.

Information Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse. No transmission or electronic storage method can be guaranteed completely secure. Protect account credentials and contact us if you suspect unauthorized account or order activity.

Children’s Privacy

The store is intended for general consumer shopping and is not directed to children. We do not knowingly collect children’s information in violation of applicable law. Contact us if you believe a child has improperly provided personal information.

International Processing

Lorqavexia™ and its providers may operate internationally. Information may be processed or stored in jurisdictions different from your location. Where required, transfers and processing are subject to applicable legal requirements and safeguards.

Third-Party Services & Links

The website may connect to or link to other websites, platforms, or services. Their information practices are governed by their own policies and terms. Review their privacy information before submitting personal information.

Changes to This Policy

We may revise this policy when services, technology, practices, providers, or requirements change. The current version will appear on this page with an updated revision date. Additional notice of material changes may be provided where appropriate.