Your Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery. Contact support before the 30-day period expires. Eligibility is subject to the conditions below.

Start a Return Request

Before sending an item back, email service@lorqavexia.com with:

• Your order number.
• The item name or description.
• Your reason for returning it.
• Relevant photos or videos, where appropriate.
• Packaging and shipping-label photographs for a damaged, incomplete, or incorrect order.

We will review your request and provide instructions if the return is approved.

Return Eligibility

Except for damaged, defective, incorrect, incomplete, or otherwise legally protected items, a preference-based return should generally be:

• Unused and undamaged.
• Complete with original parts, accessories, inserts, and included materials.
• In its original protective packaging where reasonably possible.
• In a condition that permits reasonable inspection or resale.
• Accompanied by proof of purchase or an order number.

Opening the shipping package does not automatically make an item ineligible. During inspection, handle leather surfaces, straps, seams, edges, and hardware carefully. Avoid use, stains, scratches, moisture damage, or applying conditioners before deciding whether to keep the item.

Leather & Product Variations

Minor differences in texture, color tone, finish, stitching, dimensions, or hardware appearance may occur. Natural leather may have varying grain patterns and surface markings. These characteristics are not necessarily defects.

A material mismatch, damage, or significant difference from the description will be reviewed through our order-issue procedure.

If you do not prefer the color, texture, finish, size, or appearance, you may request a return within the applicable period. Unless a problem attributable to us is confirmed, this is treated as a preference-based return.

Return Address & Approval

After approval, support will supply the correct warehouse address and instructions. Unauthorized returns or parcels sent to an address not supplied by support may be delayed, rejected, lost, or ineligible for processing.

Non-Returnable Items

Some items may not qualify for preference-based returns, including:

• Customized or personalized products.
• Gift cards.
• Items clearly marked Final Sale or non-returnable before purchase.
• Items materially altered, misused, or damaged after delivery for reasons unrelated to an original problem.
• Items missing parts or in a condition that prevents reasonable inspection.

Discounted and promotional items remain eligible unless clearly marked otherwise before purchase. These limitations do not remove rights that applicable law does not permit us to exclude.

Damaged, Defective, Incorrect, or Incomplete Items

Inspect your order promptly and contact us within 7 calendar days after delivery if there is an issue or the item is materially different from its description.

Provide your order number, a description, and clear photos or videos of the product, packaging, and shipping label where appropriate.

Once an issue attributable to us is confirmed, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution without additional costs caused by our error.

Return Shipping & Fees

Preference-based returns: Customers generally pay return shipping for a change of mind, personal style preference, incorrect selection, or another reason not attributable to us.

Confirmed issues attributable to us: We provide an appropriate solution without requiring you to bear additional costs caused by our error.

Original shipping charges are generally not refundable for preference-based returns. For a confirmed error attributable to us, eligible original shipping charges will be addressed as part of the resolution.

No restocking fee applies to approved returns.

Sending Your Return

Use a reliable, trackable shipping service for preference-based returns. Keep your receipt and tracking number until the process is complete.

We cannot guarantee receipt of a parcel sent without tracking or to an address not supplied by support. The customer is generally responsible for a preference-based return until it reaches the approved destination.

Inspection & Refund Timing

Returns may be inspected at the designated location. After the return is received, inspected, and approved, we initiate the eligible refund to the original payment method within 5–10 business days.

Your bank, issuer, or payment provider may require additional time to post the credit.

Refund Method

Approved refunds normally go to the original payment method. If it cannot accept the refund, support will work with the provider to determine an appropriate alternative where permitted.

In some circumstances, we may approve a refund or replacement without requiring a return. Support makes that decision after review.

Exchanges

Exchanges depend on inventory and product availability. Material, texture, color, finish, and construction details may vary between items.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order.

Order Cancellation

Send cancellation requests as soon as possible. We make reasonable efforts before fulfillment begins, but cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation, or dispatch starts.

No cancellation fee applies when cancellation succeeds before fulfillment.

Your Consumer Rights

This policy explains our standard procedures. It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.