Get in Touch

Email: service@lorqavexia.com
Phone: 4008517517 (China domestic service number)
Hours: 8:00 AM – 10:00 PM Daily
Time zone: China Standard Time (UTC+8)

We can help with product details, existing orders, payments, delivery, tracking, returns, refunds, and privacy requests.

Questions About Your Order

Please include your order number and the email address used at checkout. Describe your question clearly so we can locate your purchase and review the relevant details.

Report an Order Issue

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery.

• Your order number.
• A clear description of the problem.
• Relevant photographs or videos showing the item and issue.
• Photographs of the exterior packaging and shipping label, where appropriate.

After an issue attributable to us has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund, return, or other reasonable solution without additional costs caused by that error.

Leather & Finish Variations

Minor variations in texture, color tone, finish, stitching, dimensions, or hardware appearance may occur. Where a product is described as natural leather, grain patterns and surface markings may vary.

These characteristics are not necessarily defects. A material mismatch, damaged item, or significant difference from the product description will be reviewed through our order-issue procedure.

Before Returning Merchandise

Once a return is reviewed and approved, we will provide the appropriate warehouse address and return instructions.

Response Time

We aim to respond within 24 hours. Requests that require investigation with a carrier, payment provider, fulfillment partner, or return facility may require additional review time.